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Reports From the Field
Improved Appointment Reminders at a VA Ophthalmology Clinic
Journal of Clinical Outcomes Management. 2015 November;22(11)
References
In summary, efficiency is a key component in allowing the Veterans Affairs to provide quality care for the patients under its purview. We show that an abbreviated notification system was associated with a reduction in the need to redirect patients arriving by mistake to our office. Assuming that this abbreviated notification system would benefit the 37 outpatient clinics at the VA in Long Beach, CA as it did with the ophthalmology clinic, this new notification system has the potential to save $240 dollars/day and generate a yearly savings of $87,689.
Corresponding author: Bradley Jacobsen, Irvine School of Medicine, University of California, 1001 Health Sciences Road, 252 Irvine Hall Irvine, CA 92697 bjacobse@uci.edu.
