Bradford Frank, MD, MPH, MBA Clinical Assistant Professor Department of Psychiatry University of North Dakota School of Medicine and Health Sciences Grand Forks, North Dakota
Thomas Peterson, MD Clinical Assistant Professor Department of Psychiatry University of North Dakota School of Medicine and Health Sciences Grand Forks, North Dakota
Sanjay Gupta, MD Clinical Professor Department of Psychiatry Jacobs School of Medicine and Biomedical SciencesUniversity of Buffalo Chief Medical Officer BryLin Health System Buffalo, New York
Timothy Peterson, MD Clinical Assistant Professor Department of Psychiatry University of North Dakota School of Medicine and Health Sciences Grand Forks, North Dakota
Disclosures Drs. Frank, Thomas Peterson, and Timothy Peterson are staff physicians at Rural Psychiatry Associates, whose telepsychiatry practices are described in this article. Dr. Gupta reports no financial relationships with any companies whose products are mentioned in this article, or with manufacturers of competing products.
In a review of 452 telepsychiatry studies, Hubley et al20 focused on satisfaction, reliability, treatment outcomes, implementation outcomes, cost effectiveness, and legal issues. They concluded that patients and clinicians are generally satisfied with telepsychiatry services. Interestingly, clinicians expressed more concerns about the potential adverse effects of telepsychiatry on therapeutic rapport. Hubley et al20 found no published reports of adverse events associated with telepsychiatry use.
In a study of school-based telepsychiatry in an urban setting, Mayworm et al21 found that patients were highly satisfied with both in-person and telepsychiatry services, and there were no significant differences in preference. This study also found that telepsychiatry services were more time-efficient than in-person services.
A study of using telepsychiatry to treat unipolar depression found that patient satisfaction scores improved with increasing number of video-based sessions, and were similar among all age groups.22 An analysis of this study found that total satisfaction scores were higher for patients than for clinicians.23
In a study of satisfaction with telepsychiatry among community-dwelling older veterans, 90% of participants reported liking or even preferring telepsychiatry, even though the experience was novel for most of them.24
As always, patients’ preferences need to be kept in mind when considering what services can and should be provided via telepsychiatry, because not all patients will find it acceptable. For example, in a study of veterans’ attitudes toward treatment via telepsychiatry, Goetter et al25 found that interest was mixed. Twenty-six percent of patients were “not at all comfortable,” while 13% were “extremely comfortable” using telepsychiatry from home. Notably, 33% indicated a clear preference for telepsychiatry compared to in-person mental health visits.
