For health care providers, day-to-day stress is a chronic problem; responses to the Clinician Reviews annual job satisfaction survey have demonstrated that.6,7 Many of our readers report ongoing issues related to scheduling, work/life balance, compensation, and working conditions. That tension has a direct negative effect, not only on us, but on our families and our patients as well. A missed soccer game or a holiday on call are obvious stressors—but our inability to help patients achieve optimal health is a source of distress that we may not recognize the ramifications of. How often has a clinician felt caught in what feels like an unattainable quest?
Mitigating this workplace stress is the challenge. Changing jobs is another high-stress event, so up and quitting is probably not the answer. Identifying the problem is the first essential step.
If workload is the issue, focus on setting realistic goals for your day. Goal-setting provides purposeful direction and helps you feel in control. There will undeniably be days in which your plan must be completely abandoned. When this happens, don’t fret—reassess! Decide what must get done and what can wait. If possible, avoid scheduling patient appointments that will put you into overload. Learn to say “no” without feeling as though you are not a team player. And when you feel swamped, put a positive spin on the day by noting what you have accomplished, rather than what you have been unable to achieve.
If you find that your voice is but a whisper in the decision-making process, look for ways to become more involved. How can you provide direction on issues relating to organizational structure and clinical efficiency? Don’t suppress your feelings or concerns about the work environment. Pulling up a chair at the management table is crucial to improving the workplace and reducing stress for everyone (including the management!). Discuss key frustration points. Clear documentation of the issues that impede patient satisfaction (eg, long wait times) will aid in your dialogue.
Literature has identified common professional frustrations related to base pay rates, on-call pay, overtime pay, individual productivity compensation, and general incentive payments, which are further supported by our job satisfaction surveys.6-8 Knowing what’s included in the typical compensation packages in your region can reduce not only your own stress, but your employer’s as well. While this may seem a futile exercise, the investment in evaluating your own value, and the value your employer places on you, is well worth the return.
Previous experience dictates our ability to handle stress. If you have confidence in yourself, your contribution to your patients, and your ability to influence events and persevere through challenges, you are better equipped to handle the stress. If you can put the stressors in perspective by knowing the time frame of the stress, how long it will last, and what to expect, it will be easier to cope with the situation.
While trying to write this column, I was initially so stressed that I could barely compose a sentence! I knew that the stress of meeting my editorial deadline was “good” stress, though, so I kept taking short walks, and (as you can read) I got through it. Whether you turn to exercise or music or (as one friend does!) closet purging—managing your stress is key to maintaining good health.