Opinion
Embezzlement: It can happen to you
In November, the office manager of a San Antonio dermatology practice was ...
Opinion
COVID-19: Can doctors refuse to see unvaccinated patients?
In the end, every private practitioner will have to make his or her own decision on this question.
Opinion
Finding employees during a pandemic
I have had job listings for both front- and back-office positions posted on all the major job boards and other employment portals for months.
Opinion
Outstanding medical bills: Dealing with deadbeats
The worst kinds of deadbeats are the ones who rob you twice; they accept payments from insurance companies and keep them.
Opinion
The ADA and hearing-impaired patients
In the case of hearing-impaired or deaf patients, it is important to remember that forms of communication that are quite adequate for most are not...
Opinion
Complying with the Americans With Disabilities Act
Because the ADA is a civil rights law and not a building code, ADA rules apply equally to all facilities, young and old.
Opinion
Online patient reviews and HIPAA
Any information that could be used to identify a patient is a HIPAA breach. This is true even if the patient has already disclosed information.
Opinion
Open Notes
With the implementation of the Cures Act, medical notes have evolved into a tool to communicate with the patient, rather than just among health...
Opinion
Office etiquette: Answering patient phone calls
In my office, one of the many consequences of the COVID-19 pandemic has been a dramatic increase in telephone traffic.
Opinion
What to do if an employee tests positive for COVID-19
If action is required, you’ll need to determine who needs to quarantine and who needs to be tested.
Opinion
How do you answer patients’ emails?
Several groups, including the American Medical Informatics Association and the American Medical Association have proposed standards, but none have...
Opinion
Can patients record office visits?
How would you respond to a patient asking (or demanding) to record all or part of their office visit?
Opinion
Escaping the daily grind
I write this reminder every couple of years because it's so easy to lose sight of the overall landscape among the pressures of our daily routines...
Opinion
Full-time, part-time, FTE: Know the differences
While rules vary from state to state, some generalizations can be made.
Opinion
Exorcising your ghosts
"Ghosting" is the situation where an employee disappears without any warning, notice, or explanation.